Returns, Refunds, & Warranty
Warranty - 2 Years
The manufacturer Day & Night Watch Co. declares that all Day & Night Watch Co. watches are covered by a warranty against any manufacturing defect that will be honored by all authorized Day & Night Watch Co. retailers. The Day & Night Watch Co. warranty is valid for a period of two years from the date of purchase from Day & Night Watch Co. Day & Night Watch Co. will with 24 months from the date of purchase repair and replace (at Day & Night Watch Co. option), the movement of this timepiece free of charge if such movement proves to be defective in material workmanship under normal use.
This does not include the following:
- Normal wear and tear
- Crystal Damage
- Crown Damage (e.g., broken crowns, bent crowns or crown stems, disconnected crowns, and snapped-off crowns).
- Watch case, strap, or bracelet
- Loss, or theft
- Defects of internal or external components due to contact with water or moisture. Our watches are 5ATM which means they can only be subjected to light splashes/moisture. We would advise against wearing the watch during activities such as showering, swimming and running which the watch can be exposed to more than minor splashes.
Proof of purchase will be required. If your item purchase is outside of the warranty period, please contact us at firstname.lastname@example.org.
Returns & Exchange Policy
Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to email@example.com with your full name, order number, item description, and the reason for your return.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately, we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away, and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that the photo may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while, an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred due to an error on our part, we are more than happy to replace or refund the item.
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong product, color, or size.
Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out, and unfortunately, we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
- Take a photo of the problem.
- Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to firstname.lastname@example.org.
- Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identify the product with the issue.
- Please include the following:
Our support team will respond within one business day, and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP, and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support email.