Shipping policy – Day & Night Watch Co.
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Shipping policy

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

PROCESSING TIME

The order processing time will be completed and shipped on the same if the order is processed before 12:00 pm Central Standard Time*. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you via email.

  • If you place your order after 12:00 pm Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following Monday.

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to local currency for you.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@dayandnightwatches.com

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.

 

SHIPPING FAQ

Expedited Shipping: 1 - 2 business days

Both Domestic and International orders will be delivered via USPS or DHL Express

FREE trackable international shipping 

Standard Shipping Times:

US and Canada: 1 - 4 business days*

Australia and New Zealand: 7 - 19 business days*

Europe**: 9 - 17 business days*

Latin America: 10 - 25 business days*

Africa**: 10 - 25 business days*

Other countries: 14 - 30 business days

Busy Season: 15-20 business days

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Some distant areas can take a bit longer, but we’ll get it to you!

  • The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
  • Deliveries might take longer than expected because of incorrect shipping addresses, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
  • Please note that import duties and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

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